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A message to all City of Wichita water customers

Dear City of Wichita Water Customer,

As you may be aware the City of Wichita has been dealing with a Cyber Security Incident that has affected some of our core services. The following Frequently Asked Questions may help explain what to expect as we deal with this issue.

Are water systems in any way compromised by the cyber security event?
No. All water systems are secure and functioning as normal.

How do I pay my water bill?
During the cyber security incident we will not shut off water accounts. Anyone having difficulty paying their bill will not receive penalties or late fees until the cyber incident is resolved. Bills may still be paid via cash, check and money order by coming to City Hall or by mailing payment. Payments may also be made at retail outlets like Walmart and Dillons. Customers looking to set up a new water account may do so by calling 316-265-1300 or by coming to City Hall. Auto payments and scheduled payments may process starting 5/10 for the billing cycle that was processed prior to the cyber security event.

If my water is shut off, how do I get reconnected?
During the data breach, we will not be shutting off any water accounts. Those who have experienced a water shut off may bring a $150 payment or proof of $150 payment to City Hall and their water will be reconnected. 

How can I contact Public Works and Utilities with water account questions?
Although the Water Call Center cannot view account information at this time you can call and speak with a representative at 316-265-1300.

What do I do if I have a water emergency?
In the event of a water emergency call 316-262-6000.
 

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